The ITIL Course that MetaPM offers is the leading ITIL course in Australia. With our team of experienced and qualified ITIL instructors your learning will be accelertated through a combination of theory based learning as well as presentations of real life ITIL project management situations.

The MetaPM ITIL course is run over 3 days and covers all the components and processes required to obtain the ITIL certification. Our tailored ITIL course schedule offers a comprehensive, cost effective option for the study of IT project management that help organisations Australia-wide to raise their IT project management capability and improve their information technology systems processes.


MetaPM ITIL Course Overview

In the MetaPM ITIL course you will learn the history and philosophy of ITIL and IT Service Management with the outcome of understanding services and the business context of IT.

The course also covers ITIL process theory and development explaining key definitions and terminology of the ITIL model. Students completing the MetaPM ITIL course will be expected to learn and understand the IT Service Lifecycle Model – covering the principles, activities, models and goals of each of the five stages in the Lifecycle Model and the processes related to these stages:

Service Strategy
Service Portfolio Management
Demand Management
Financial Management

Service Design
Service Level Management
Service Catalogue Management
Availability Management
Information Security Management
Supplier Management
Capacity Management
IT Service Continuity Management

Service Transition

Change Management
Service Asset and Configuration Management
Release and Deployment Management

Service Operation
Incident Management
Event Management
Request Fulfilment
Problem Management
Access Management
Continual Service Improvement

By completing the MetaPM ITIL course as passing the ITIL exam you will be able to demonstate your understanding and comprehension of the interaction between these lifecycles, processes and also other IT management models. You will also be able to explain technology implications of ITIL and selecting appropriate software. Following your successful completion of the ITIL course and passing the exam you will be able to provide advice, recommendations and discussion on how to make use of ITIL and how to apply it in a company or organisation.

The MetaPM ITIL course is open to anyone that wishes to gain the ITIL certification to enhance their career opportunities or companies and organisations that want to include ITIL training for their employees.